Current notice:

Due to the legalisation in Germany, there are currently delays in support and delivery. Unfortunately, no telephone support is possible at the moment, we ask for your understanding. Enquiries by email will be processed within 7 - 10 working days. The current delivery time is currently 14-21 working days. We therefore ask for your patience. Ordered goods are of course reserved for you and will be dispatched within the specified time frame. ×
free shipping within EU from 150 € 16 years experience Free shipping from 150 € Fast and discrete delivery worldwide
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  3. Shipping & Returns

Shipping & Returns

All our orders will be shipped via DHL at economy-priced shipping charges worldwide.
Your complete order total including shipping fees, custom dues and taxes will be visible during the checkout process.

General:

  • The packaging is neutral and does not close on the content.
  • An invoice is sent by email, a delivery note is enclosed in the package.
  • The sender is Rome International GmbH & Co. KG, Sorbenstraße 22, D-20537 Hamburg (Germany).
  • We ship orders daily from Monday to Friday.
  • We offer free shipping on orders over 150€ for the following countries: Belgium, Bulgaria, Denmark, Estonia, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands,
    Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, Austria. Orders under 150€ cost 9,90€ per package up to 31,5 kg
  • We offer free shipping on orders over 150€ for the following countries: Liechtenstein, Switzerland, United Kingdom, Sweden, Finland. Orders under 150€ cost 14,90€ per package up to 31,5 kg
  • Shipping to other countries is divided into different shipping zones, the shipping costs are displayed during the ordering process.
  • Excluded from this reduction are orders of soils, clay pebbles, perlite or other large and bulky goods. Please see the additional freight charges when proceeding to the checkout.

Shipping with DHL www.dhl.com
Track your Shipment: DHL Track & Trace

Damaged packages must be documented instantly in presence of the delivery man. In order to settle possible claims you will need a signed "receipt of a damaged package" from the delivery service. Please take a photo of the damaged package for better documentation.

Shipping costs outside the EU:

The shipping costs depend on the weight and size of the goods ordered. The items are assigned to different shipping groups and given a weight. In this way, the shop automatically calculates the shipping costs. The shipping costs are also divided into different country groups.

For deliveries to non-EU countries, additional customs duties and fees apply.
Further information can be found, for example, at https://taxation-customs.ec.europa.eu/index_en and especially for Switzerland under customs tariff

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